Tour Guide-Harare

Are you a people person with a keen eye for detail and a passion for the arts? We are looking for a versatile Gallery Tour Guide to join our team. In this role, you won't just be showing people around; you’ll be the primary steward of our collection and the face of our visitor experience. The ideal candidate balances the vigilance of a protector with the warmth of a world-class host. The applicant will be based at the Harare gallery. Duties and Responsibilities 1. Space Stewardship & Safety You are the first line of defense for our collection. You will maintain the integrity of the gallery by:  Patrolling exhibition spaces regularly to ensure a safe and respectful environment.  Securing artworks and monitoring for any potential risks to the collection.  Maintaining the aesthetic of the gallery by ensuring spaces are tidy, organized, and dust-free.  Leading emergency protocols, including assisting in evacuations and ensuring visitor safety during unforeseen events.  Observing and documenting any incidents, accidents, or irregularities with detailed reports. 2. Visitor Engagement & Experience You are the voice of the gallery. You will guarantee a memorable visit for every guest by:  Welcoming and greeting visitors with a professional and friendly demeanor.  Guiding visitors through the exhibitions, helping them navigate the space and discover key highlights.  Responding to inquiries regarding artist biographies, artwork titles, and general gallery history.  Distributing exhibition materials (brochures, maps, etc.) to enhance the visitor's journey.  Collecting feedback to help us continually improve the guest experience.

2. What we’re looking for;  A Vigilant Eye: You notice the small things—whether it’s a smudge on a pedestal or a visitor getting a little too close to a masterpiece.  Excellent Communication: You can talk to anyone, from seasoned art critics to school groups, with ease and clarity.  Reliability: You are calm under pressure and dependable in emergency situations.  A Passion for Art: While you don't need a PhD, a genuine interest in art history and gallery operations is highly valued. 4. The person must possess:  5 ‘O’ Levels including English Language.  Certificate/Diploma in Customer Care or Tour Guide Course preferred.  Being multilingual is an added advantage.