Privacy Policy

Your Data, Handled Responsibly

This Privacy Policy explains how ResumeZW collects, uses, stores, and protects personal data when you use our website and WhatsApp-based CV service.

Last updated: March 7, 2026

1. Information We Collect

• • Contact details such as name, phone number, and email.
• • CV-related content you submit (education, work experience, skills, and objective).
• • Payment-related transaction references and status information.
• • Technical and usage information required for security, delivery, and support.

2. How We Use Your Information

• • To collect your profile details and generate your CV.
• • To process payments and confirm transaction status.
• • To improve CV quality using AI-assisted content refinement.
• • To provide customer support and troubleshoot service issues.
• • To maintain security, prevent abuse, and comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share data only with trusted service providers necessary to deliver the service, including messaging, payment, hosting, and AI processing providers, and only for legitimate service purposes.

4. Data Retention

We retain information for as long as needed to provide the service, support users, maintain records, and meet legal or operational requirements. Data may be deleted or anonymized when no longer required.

5. Security

We apply reasonable technical and organizational safeguards to protect information from unauthorized access, loss, or misuse. No digital system can guarantee absolute security, but we continuously improve our controls.

6. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational limitations. You may also contact us to ask how your information is used.

7. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated effective date.