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Old Mutual
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services. Duties and Responsibilities Product/Service Information -Provide advanced product/service information. Customer Order Processing -Record and process customer orders, selecting the most appropriate approach based on predefined options. Resolving Customer Issues -Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
HARARE
Full time Apply online
Closes 03 Nov 2026
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MIDLANDS STATE UNIVERSITY
MIDLANDS STATE UNIVERSITY STAFF VACANCY Applications are invited from suitably qualified and experienced persons for the following posts: FACULTY OF ARTS AND HUMANITIES Radio Station (Zvishavane Campus) Post E: Radio Archivist/Librarian (1 post) Duties and Responsibilities The candidate must be capable of collection, compilation, organisation, preservation, and retrieval of audio-visual and print texts and records in analogue and digital formats. Duties and responsibilities include the following: -Storage and maintenance and retrieval of audio-visual and print content for the radio station. -Identifying, dating, cataloging and indexing all materials. -Assisting broadcast production team, researchers, and users to access the archives. -Manage the station’s music library. -Assist in quality control of pre-recorded content/music for the station. -Converting original or old texts into the digital format. -Assist Producers/Presenters to meet content requirements. -Submitting broadcast content to relevant public repositories as required by national law. -Any other relevant duties as may be assigned. *NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.
Gweru
Full time Apply online
Closes 09 Nov 2026
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MIDLANDS STATE UNIVERSITY
MIDLANDS STATE UNIVERSITY STAFF VACANCY Applications are invited from suitably qualified and experienced persons for the following posts: FACULTY OF ARTS AND HUMANITIES Radio Station (Zvishavane Campus) Post D: Producer/Presenter (Programming & Continuity) (1 post) - Zvishavane Campus Duties and Responsibilities The candidate must be capable of producing content for the station. Duties and responsibilities include the following: -Researching for sport programming and promotional content. -Conducting interviews for sport programming and promotional content. -Compiling music to be played on air. -Investigating trending topics to be dissected on air. -Promoting events and outside broadcasts for the station. -Writing scripts for programmes, adverts and promotions. -Doing voice-overs for programmes, adverts and promotions. -Generating revenue for the station. -Any other duties as may be assigned. *NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.
Gweru
Full time Apply online
Closes 09 Nov 2026
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MIDLANDS STATE UNIVERSITY
MIDLANDS STATE UNIVERSITY STAFF VACANCY Applications are invited from suitably qualified and experienced persons for the following posts: FACULTY OF ARTS AND HUMANITIES Radio Station (Zvishavane Campus) Post C: Producer/Presenter (News & Current Affairs) (2 posts) Gweru and Zvishavane Campus Duties and Responsibilities The candidate must be capable of producing content of the station. Duties and responsibilities include the following: -Researching for shows/bulletins through gathering information. -Making sure that the guests/sources are booked. -Investigating trending topics to be dissected on air. -Promoting events and outside broadcasts for the station. -Writing scripts for news, programmes adverts and promotions. -Doing voice-overs for news, programmes adverts and promotions. -Edit pre-recorded programmes. -Any other duties as may be assigned. *NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.
Gweru
Full time Apply online
Closes 09 Nov 2026
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